Digital FTEs Services | Crystal Telecom

Q: What is a Digital FTE?

A Digital FTE (Digital Full-Time Equivalent) is an AI employee built for one role, such as sales outreach, customer support or reporting. It works inside your existing tools, around the clock, under your team's oversight.

Q: Will Digital FTEs replace my team?

No. They work for your team, not instead of it. Your people set the direction and approve the results, while Digital FTEs take on the repetitive work in between and escalate anything that needs judgement.

Q: How do you make sure they follow our rules?

Each Digital FTE reads from a Knowledge System of Record (KSoR) holding your approved policies and procedures, and from your Data System of Record (DSoR) for live data. Sensitive actions also need a person's approval.

Q: How do we measure success?

Before we build, we agree a baseline, a target and the acceptance criteria with you. After launch, we prove the result with your business KPIs, your team's adoption and ongoing evaluations.

Q: We are new to AI. Where should we start?

With one high-value, repetitive process. Our engineers map it with your team, and most first Digital FTEs go live within a few weeks before expanding to other roles.

an operations manager watching an AI agent handle customer conversations

Our core practice since 2022

We design, build and run Digital FTEs: AI employees for sales, support, operations and reporting. Each one is grounded in your rules and data, deployed by engineers who work inside your business, and overseen by your team.

What we offer

Digital FTEs, built around your team

Every Digital FTE follows the 10-80-10 rule: your team sets the direction, the Digital FTE does the heavy lifting, and your team approves the result.

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Role-Based Digital FTEs

Think of a Digital FTE as a new team member who never gets tired of the boring parts. Each one has a single, clear job, such as replying to leads or updating reports, and it does that job the way your team does it.

What this looks like

One Digital FTE per role, with a clear job description
Works inside the tools your team already uses
Hands anything unusual to a person, with the context attached

Chat and Voice Agents

Your customers get a fast, friendly answer at any hour, on your website, WhatsApp or the phone. The agent can answer questions, book appointments and follow up, and when a case needs a human it passes it on with the full conversation.

What this looks like

Instant replies on web chat, WhatsApp and phone
Bookings and follow-ups handled without waiting
Smooth hand-over to your team for complex cases

Workflow and Marketing Automation

A lot of work is simply moving information from one place to another: copying details, chasing approvals, sending the next email. We automate those steps between the apps you already have, so work keeps moving without anyone pushing it.

What this looks like

Approvals and hand-offs that route themselves
Campaigns and follow-ups sent on time, every time
Connects the apps you already pay for

Knowledge and Data Systems of Record

An AI is only as good as what it knows. We give every Digital FTE one trusted source for your policies and ways of working, and connect it to your live data, such as your CRM or ERP, so its answers are accurate and up to date.

What this looks like

Your approved policies and processes in one place
Live data from the systems you run on
Answers that match how your business really works

Forward Deployed Engineers

Our engineers do not build from a distance. They sit with your team, learn how the work really gets done, and shape each Digital FTE around it. After launch they stay on to tune it and add new skills as you grow.

What this looks like

Engineers embedded with your team from day one
Built around your real workflows, not a template
Ongoing tuning after go-live

Evaluation and Governance

Before anything goes live, we agree with you what good looks like and how it will be measured. Guardrails keep the AI inside safe limits, and sensitive actions always wait for a person to approve them.

What this looks like

A clear baseline and target agreed up front
Regular checks that the results stay on track
Human approval for anything sensitive

Why Crystal Telecom

Why build your AI workforce with Crystal Telecom

Automation is where we started. We have shipped Digital FTE sales teams, call centres and content engines for clients like ProPac Solution, Diexus and MIMA Group, and every engagement starts with a baseline and target agreed with your team.

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FAQs

Frequently Asked Questions

Got a specific question? Contact us

What is a Digital FTE?

Will Digital FTEs replace my team?

How do you make sure they follow our rules?

How do we measure success?

We are new to AI. Where should we start?

Ready to Automate Your Business with Crystal Telecom Automation?

Let's automate

Need to talk first

Ready to Automate Your Business with Crystal Telecom Automation?

Let's automate

Need to talk first

Ready to Automate Your Business with Crystal Telecom Automation?

Let's automate

Need to talk first

An AI Workforce That Works for Your Team

Digital FTEs, built around your team

Role-Based Digital FTEs

Chat and Voice Agents

Workflow and Marketing Automation

Knowledge and Data Systems of Record

Forward Deployed Engineers

Evaluation and Governance

Why build your AI workforce with Crystal Telecom

Frequently Asked Questions

Ready to Automate Your Business with Crystal Telecom Automation?

Ready to Automate Your Business with Crystal Telecom Automation?

Ready to Automate Your Business with Crystal Telecom Automation?